Customer Service and Sales Support Spanish and English

Amilon was founded in Milan in 2007 and has proven to be the pioneer of the rewarding and gifting industry, in Italy and Europe, by introducing digital innovation and real time rewarding into the gift card market. Today we offer a unique and complete digital Gift Card catalogue redeemable in POS and/or e-commerce across different countries. From high-tech to fashion, from hospitality to beauty, we have solutions to all customers’ needs, enhanced by high quality services. The future of rewarding is digital and Amilon has introduced a simple way to make the rewarding process automatized but still customizable. For our international business unit we offer a job position of CUSTOMER SERVICE AND SALES SUPPORT SPANISH AND ENGLISH

The candidate must be available to start within April 2018.

Job duties
  • Open and maintain customer accounts by recording account information
  • Checks inventory to make sure requested product is available
  • Place or cancel orders
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone or email
  • Assist with placement of orders, refunds, or exchanges
  • Suggest solutions when a product malfunctions

The ideal candidate will possess the following competencies:

  • Spanish mother tongue or C1/C2 level
  • Speak good English and Italian
  • Be enthusiastic and dependable
  • Be able to achieve high customer satisfaction
  • Have good organisational skills

Candidati ora